Managing your customer relationships is important. Having the right solutions in place to effectively identify and support financially stressed customers and detect early signs of defaults and delinquency is imperative.  

We can help expand your view on customers by proactively delivering alerts on significant financial events and changes in credit capacity. This empowers you to confidently implement tailored credit strategies, aligned with each individual’s financial journey.

Customers who miss a loan repayment are 17 times more likely to default on a mortgage payment the following month. 

What have our client's achieved with our highly predictive and intuitive Triggers?

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Reduction in provisions

Reduction in forward roll rates for personal loans

Reduction in forward roll rates for personal loans

Reduction in forward roll rates for mortgages

Reduction in forward roll rates for mortgages

High risk customers

Monitor changes amongst your high-risk customers

Empowered by our team of experts and a robust array of financial alert triggers, you have the flexibility to be notified of the events that matter most to you. Whether it's detecting deteriorating repayment records, mortgage limit adjustment  or inquiries for external credit, only the critical alerts reach you. This enables you to mitigate organisational risk and proactively support your customers precisely when they need it.

How Triggers can help

Facilitate communication and early engagement

Facilitate communication and early engagement
Facilitate communication and early engagement

Facilitate communication and early engagement

Facilitate pro-active communication and early engagement. Detect emerging risk factors and pre-delinquency across your portfolio. Engage at the right time to mitigate financial stress and fast-track positive outcomes.

Pinpoint the onset of consumer financial stress

Pinpoint the onset of consumer financial stress
Pinpoint the onset of consumer financial stress

Pinpoint the onset of consumer financial stress

With our highly predictive and intuitive data analytics, lenders can swiftly identify high-risk individuals, taking pre-emptive measures to mitigate risk and foster financial wellbeing.

Reduce the amount of debt entering collections

Reduce the amount of debt entering collections
Reduce the amount of debt entering collections

Reduce the amount of debt entering collections

Receive alerts on both positive and negative customer activity, from signs of hardship to improvements in financial position. This empowers you to engage proactively with customers at risk of default, and conversely, prompts timely re-engagement when repayment capabilities improve. 

Underpin Hardship Management Strategies

Underpin Hardship Management Strategies
Underpin Hardship Management Strategies

Underpin Hardship Management Strategies

Utilise insights to articulate and substantiate a clear and considered action plan - from identification to assessment, support and communication.

Unlock Hidden Insights

Unlock Hidden Insights
Unlock Hidden Insights

Unlock Hidden Insights

Track the actions of double your customer book with enhanced credit bureau data insight.

Treat every customer as an individual. Leverage affordability insight to inform your assessment processes.

How Triggers works

Triggers can be integrated into your CRM or managed by Experian on your behalf.

Enrich

Utilise bureau and transaction Triggers to obtain the latest financial standing for your customer

Orchestrate

Profile, transform, validate and organise the data in a structured way

Communicate

Deliver digital messaging ‘as-a-service’ directly to your customer

Garner Response

Customer makes a payment, roll rates and provisions decline

Trusted by Australia’s major lenders

The team at Experian are knowledgeable and always consistently helpful

Benjamin
MoneyMe Financial Group
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