Important information

Experian is a technology business with an extensive database of merchants. Financial institutions, such as banks, use this database to help their customers easily identify where a purchase was made, including information such as the company trading name, logo, maps and other contact details. Please review the information below and select the option that best describes the nature of your enquiry.

I am a consumer

If you are an individual and have feedback regarding a transaction description on your bank statement or banking app, you can submit transaction feedback here.

Transaction description feedback

I am a merchant

If you are a business owner and have feedback on how your business appears on bank statements and apps, please submit merchant transaction feedback.

Merchant description feedback